Last Updated: July 2026
At AZMOON.CO, users may request deletion of their Azmoon account and associated personal data at any time.
This page explains how users can request account deletion, what data may be deleted, what data may be retained, and how long the deletion process may take.
How to Request Account Deletion
You can request deletion of your Azmoon account using one of the following methods:
1. Submit a request through our contact form:
2. Log in to your Azmoon account and contact support from your dashboard, where available.
3. Email or message our support team through the official support channels shown on our website.
When submitting a deletion request, please include enough information for us to identify your account, such as:
– Your registered email address
– Your username
– Your phone number, if your account was created using mobile or Telegram login
– Any order or account information that helps us verify account ownership
For security reasons, we may ask you to confirm account ownership before deleting your account.
What Data Will Be Deleted or Anonymized
When your account deletion request is approved, we will delete or anonymize personal data associated with your account where possible, including:
– Account profile information
– Name and username
– Email address, where deletion is legally permitted
– Phone number, where applicable
– Telegram, Google, Apple, or mobile login identifiers
– Learning progress information
– Mock test results
– Placement test results
– Writing submissions
– Speaking submissions or recordings, where applicable
– AI feedback records linked to your account
– Dashboard activity and learning history
Some information may be anonymized instead of deleted so that it can no longer be linked to your identity.
Data That May Be Retained
Some data may need to be retained for legal, security, fraud prevention, tax, accounting, dispute resolution, or business record purposes.
This may include:
– Payment and transaction records
– Order history required for accounting or tax compliance
– Security logs needed to prevent fraud or abuse
– Records related to disputes, refunds, or legal obligations
– Data that has already been anonymized and can no longer identify you
We only retain such data for as long as necessary for the purposes described above.
Processing Time
Account deletion requests are usually reviewed and processed within 30 days.
In some cases, we may need additional time if:
– We need to verify account ownership
– There are active orders, disputes, or refund requests
– We are legally required to retain certain records
– The request involves complex data across multiple systems
If more time is needed, we will try to inform you through the contact information available on your account.
Deleting App Data from Your Device
Deleting your account from Azmoon does not automatically remove locally stored data from your device.
You may also remove app data from your device by:
– Clearing the app cache and storage from your device settings
– Uninstalling the Azmoon app
– Clearing browser or PWA site data, if you use Azmoon as a web app
Third-Party Services
Azmoon may use third-party services for payments, analytics, authentication, email delivery, hosting, support, and educational feedback.
When your Azmoon account is deleted, we will delete or anonymize the data we control. However, third-party providers may retain certain records according to their own legal obligations and privacy policies.
Examples of third-party services may include:
– Payment processors
– Analytics providers
– Authentication providers
– Email and communication services
– Cloud hosting providers
– Artificial intelligence services used for educational feedback
Withdrawal of Consent
If you previously consented to optional data processing, you may withdraw consent by contacting us.
Withdrawal of consent does not affect processing that occurred before the withdrawal request.
Contact Us
If you want to request account deletion or have questions about data deletion, please contact us through:
Please use the subject line:
Account Deletion Request
We may ask you to verify your identity before processing the request.
Related Documents
Please also review our Privacy Policy:
By submitting an account deletion request, you acknowledge that deleting your account may permanently remove access to your learning history, test results, writing feedback, purchases, and other account-related services, except where information must be retained for legal or legitimate business purposes.
