Last Updated: Spring 2026
At AZMOON.CO, we are committed to providing high-quality educational services and a fair experience for all users. This Refund and Cancellation Policy explains the conditions under which refunds, cancellations, credits, and replacements may be granted.
By purchasing any product or service from AZMOON.CO, you agree to this policy.
General Refund Policy
Customers may request a refund within 7 calendar days of purchase, subject to the conditions described below.
Refund requests submitted after 7 days from the date of purchase may not be eligible for review or approval.
Eligible Refund Situations
Refunds may be approved in the following circumstances:
- A verified technical issue on AZMOON.CO prevents access to a purchased service.
- A purchased service cannot be delivered due to a fault on our platform.
- Duplicate payments were made for the same service.
- An order was processed incorrectly due to a system error.
- A purchased service was not delivered as described.
Each refund request is reviewed individually by our support team.
Internet Connectivity and User Device Issues
Users are responsible for ensuring they have:
- A stable internet connection.
- Compatible devices and browsers.
- Functional audio equipment where required.
AZMOON.CO is not responsible for interruptions caused by:
- Slow or unstable internet connections.
- ISP-related issues.
- VPN or proxy services.
- Browser incompatibilities.
- Device malfunctions.
- Local network failures.
If an examination cannot be completed due to issues outside our platform, refunds may not be granted.
IELTS Mock Examinations
Because examination access is provided immediately after purchase, special rules apply.
Refunds Before Starting an Exam
A refund request may be considered if:
- The examination has not been started.
- No examination content has been accessed.
- The request falls within the eligible refund period.
Refunds After Starting an Exam
Generally, refunds are not available once:
- An examination has been launched.
- Questions have been viewed.
- Examination content has been accessed.
- The test session has begun.
Exceptions may be made where verified technical faults originate from AZMOON.CO.
Writing and Speaking Evaluation Services
Due to the personalized nature of these services:
- Refunds are generally not available once evaluation work has begun.
- Refunds are not available after feedback has been delivered.
- Rescheduling requests may be considered for speaking sessions if requested in advance.
Downloadable Products and Digital Content
The following items are generally non-refundable:
- Downloadable software.
- Digital study materials.
- E-books and PDFs.
- Audio files.
- Downloadable examination packages.
- Gift cards or promotional credits.
Once digital content has been accessed or downloaded, refunds will normally not be granted.
Promotional and Discounted Purchases
Products or services purchased during promotional campaigns, special offers, or discounted sales may not be eligible for refunds unless required by applicable law.
Wallet Credits
Approved refunds may be issued as:
- Account wallet credit.
- Replacement service credit.
- Original payment method (where available and appropriate).
AZMOON.CO reserves the right to determine the most suitable refund method based on the circumstances.
Refund Review Process
To request a refund, users must contact our support team and provide:
- Order number.
- Proof of purchase.
- Description of the issue.
- Relevant screenshots or supporting evidence where applicable.
After reviewing the request, we will notify the user of:
- Approval of the refund.
- Rejection of the refund.
- Alternative solutions such as credits or replacements.
Processing Time
Approved refunds are typically processed within several business days.
Depending on the payment provider, bank, or payment gateway, additional processing time may be required before funds appear in the user’s account.
Users are encouraged to check:
- Their bank account.
- Their payment provider.
- Their card issuer.
before submitting repeated support requests regarding pending refunds.
Replacements and Service Credits
Where appropriate, AZMOON.CO may offer:
- Replacement examinations.
- Additional examination attempts.
- Service credits.
- Alternative educational services.
These remedies may be offered instead of a monetary refund.
Abuse Prevention
To protect the integrity of our platform, refund requests may be denied where there is evidence of:
- Examination misuse.
- Fraudulent activity.
- Account abuse.
- Repeated exploitation of refund policies.
- Violation of our Terms and Conditions.
Service Modifications
AZMOON.CO reserves the right to modify, suspend, or discontinue services at any time.
Where a purchased service becomes permanently unavailable, reasonable efforts will be made to provide an alternative service, account credit, or refund where appropriate.
Changes to This Policy
We reserve the right to amend this Refund and Cancellation Policy at any time without prior notice.
Updated versions will be published on this page together with the revised effective date.
Continued use of our services after changes become effective constitutes acceptance of the revised policy.
Contact Us
If you have any questions regarding refunds, cancellations, billing, or payment-related matters, please contact our support team through the support system available on the website.
Our team will review all requests as quickly as possible.
